Slow computers that persistently disconnect from Internet access may have issues with the wireless setup or if on a wired connection, there may be a problem with the Ethernet cable or port. Troubleshooting connection and speed issues can save money rather than taking the computer to a technician or repair shop. Additionally,
some firewalls and security features can make it difficult to access certain types of websites. Before spending money to have the computer diagnosed, try running through the most common, basic causes of connection issues.
some firewalls and security features can make it difficult to access certain types of websites. Before spending money to have the computer diagnosed, try running through the most common, basic causes of connection issues.
Instructions
1. Wireless Connections
o 1
Consider the type of site you are trying to access. High-traffic sites such as gaming sites can sometimes be affected by high volumes of users accessing or attempting to access the site at once. Test this by attempting to access the site at different times during the day and evening; peak hours for games that typically appeal to children may be during the afternoons on weekdays while games for older or more mature audiences will see high traffic at night.
o 2
Check your Internet connectivity and determine whether you are using a wired or wireless connection. In the lower right side of the computer screen there should be an icon displaying the Internet or network connection. Wireless connections are displayed with connection bars similar to those seen on cell phones while wired connections may show the end of a plug next to a monitor icon.
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o 3
Reset the router if using a wireless connection. For most home routers you simply unplug the power cord from the router box, wait a moment and plug it back in. You may have to restart your computer to reestablish a secure connection.
o 4
Access the router through the computer and check for updates. Some routers offer firmware updates that fix some connectivity issues. While updating the router, check for Internet browser updates as well as any critical updates for your computer's operating system. Verify the computer uses the most up-to-date version of the Web browser available.
o 5
Try a different browser. Internet Explorer is the most commonly used Web browser, but not always the best for every site. Try downloading another Web browser such as Firefox, Opera, or Google Chrome and test the sites there. If the connections are still disconnected and the Internet speed seems slow, it may be an Internet issue.
2. Wired Connections
o 6
Trace the Ethernet cable from the Internet modem to the computer if using a wired connection. Unplug the end of the Ethernet cable and check that the plastic head is secure and that there is a click when you return the plug to the modem; do the same on the computer end.
o 7
Inspect the Ethernet cable carefully as it runs from the modem to the computer. If the cable was tacked down with a staple gun or other attachment, check the cable to verify it wasn't accidentally pierced. Additionally, check for bends, twists or worn areas along the cable.
o 8
Measure the length of the Ethernet cable. In general, cables longer than 100 feet tend to receive poorer signal transmission. If the cable is longer than 100 feet, replacing with a higher quality cable or moving the computer or Internet modem may resolve onnection issues.
Tips & Warnings
· If troubleshooting with the steps above does not help, contact your Internet provider to see if there is a problem with the service.
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